Operations · HR Systems · AI Agents
I redesign how work gets done — across people, systems, and AI.
Most organizations don't have a technology problem. They have a work-design problem. I find the real gaps — between what people do, what systems allow, and what AI can handle — and build the path forward.
What I do
Three ways I help organizations move from broken workflows to designed ones.
Role & Process Redesign
Decompose roles into atomic tasks, separate judgment from execution, and reassemble the work so humans and AI each own the right parts.
HR & Payroll Systems
Implement and configure HRIS, payroll, and compliance systems across multi-entity, multi-jurisdiction environments — with audit-ready processes.
AI-Agent Architecture
Design hub-and-spoke agent pipelines, route sensitive work safely, and connect AI outputs to real operational workflows.
Selected work
Projects where I identified the real gap and resolved it.
Atomic Role Decomposition for AI-Powered Operations
A framework for breaking work into atomic tasks, separating human judgment from automatable execution, and redesigning roles around collaboration rather than replacement.
Microsoft Teams Phone + Mobile
Rolled out company-wide Teams Phone with Teams Phone Mobile so field staff could answer call queue calls from their native dialer — one work number across Teams and mobile.
Multi-Agent HR Hub-and-Spoke
Built a live prototype that routes HR requests to specialist agents while keeping sensitive information in the right context.
Have a workflow that feels stuck?
Tell me what is breaking. I will help you figure out whether the fix is process, tooling, automation, or a redesigned role.